Our Vision, Strategy & Values

Vision

To be the most respected technical support business for quality audio-visual services, providing superior customer service.

Strategy

We are the trusted technical partner to live event professionals.

Values

Consistent Excellence – Our customers have an expectation and we work to exceed that, every time.  We will not only be where we agree to be, at the time we agreed and carry out the task expected of us to a high standard but we will take every opportunity to excel in our work. We will do this by having excellent technical knowledge, problem solving abilities and always having appropriate resources assigned to a job to ensure that ‘peace of mind’ is always delivered.

Creative thinking Our customers want to work with us because we enjoy being challenged by overcoming obstacles and providing creative, innovative solutions. These solutions come more easily to us because we know our customers, our equipment and our environment better than anyone else. We take pride in our solutions and we share them regularly with each other so that we can learn and develop together.

Responsibility Our customers ask for our help because they know that we will take responsibility for our aspect of a project. It becomes our problem and our customer need not worry about it any longer. We are not only committed to a creative and flawless technical solution but more importantly, we are committed to a happy customer.

Progressiveness We know about the latest equipment and the latest solutions. In fact, we’re pioneering them. We are the ‘go-to’ people for customers who want something new. Our staff are constantly learning new things and are driven to be the best that they can be.

Loyalty Customers are so important to us and we want them to keep coming back to us again and again. We recognise that to make this happen, and the key to our other four values, is our staff.  We are loyal to our staff,  we are committed to training both in-house and externally and we will always go the extra mile to make sure a solution is resolved, whether that’s internally or for a customer.