What’s the best way to engage staff, customers and stakeholders?

It’s a trick question.

There isn’t a ‘best way’. There are multiple methods and the appropriate mix will depend on who you’re trying to reach, where and how. That’s how it’s always been. What’s changed?

There are new channels available.

Staff and customers expect us to communicate with them in ‘their’ preferred method.

We’re now more informed about how our communities are most likely to engage.

I was having a conversation with a client recently about her company’s internal newsletter. She is dyslexic and asked for the newsletter to be audio recorded. The recording was so popular, they now have a regular podcast which has in turn become more popular than the written version.

Increase reach
Better engagement
More inclusive and accessible

What are you doing to reach and engagement with people on their terms?